Return & Refund

You can return a product within 2 days of delivery. A ₹100 postal charge is deducted from the refund, except when the item you received was damaged or incorrect.

Return conditions

• The product must be unused and unworn, in the condition you received it.
• It must be in its original packaging, with all tags, certificates and freebies (if any).
• An unboxing video of the package being opened from its sealed state is required for claims about damaged, missing or wrong items.

Non-returnable items

• Custom-made or personalised jewellery (engraved, made-to-order, etc.)
• Products marked Final Sale or Clearance on the product page
• Products showing signs of use, customer-caused damage, or tampering

How to raise a return

• Contact us within 2 days of delivery on WhatsApp (+91 9311331866) or by email (swakshijewels@gmail.com).
• Share your Order ID, the name and phone number on the order, and the product(s) to return.
• Tell us the reason for the return.
• Send at least two clear photos of the product, plus the unboxing video for damaged, missing or wrong items.
• Once approved, we will share the pickup or shipping details.

Refunds

• Refunds are started only after we receive and verify the returned product.
• A ₹100 postal charge is deducted from the refund on returns.
• No postal charge is deducted if the item received was damaged or incorrect.
• Refunds go to the original payment method (UPI, card, net banking or wallet).
• Once started, the refund usually reaches your account in 5–7 working days, depending on your bank.
• If the product fails our quality check (used, damaged, or missing packaging or tags), the refund will be declined and the product sent back to you.