Privacy Policy

Swakshi Jewels respects your privacy. This policy explains what personal information we collect on swakshijewels.com, how we use it, and how we keep it safe. By using our website, you agree to this policy.

Information we collect

• Details you give us: name, phone number, email address, and shipping and billing address when you place an order or contact us.
• Order details: products bought, order value, and order and delivery history.
• Payment details: these are handled entirely by our payment partner, Razorpay. We do not see or store your full card, UPI or bank details.
• Website usage: device type, browser, IP address, pages visited, and cookies that help the website work and improve.

How we use your information

• To process, ship and deliver your orders
• To send order confirmations, delivery updates and support replies by email, SMS or WhatsApp
• To handle returns, exchanges, refunds and complaints
• To improve our website, products and service
• To send offers and new arrivals, only if you have agreed to receive them
• To prevent fraud and meet legal requirements

Who we share it with

We never sell your personal information. We share only what is needed with:

• Payment partner (Razorpay) to process payments
• Courier partners (such as Shadowfax) to deliver your order
• Service providers that host our website and data (such as Google Firebase)
• Government or legal authorities, when required by law

Cookies

Cookies help keep items in your cart and show how visitors use the website. You can turn cookies off in your browser settings, but some parts of the website may not work properly.

Data security and retention

We use reasonable security measures to protect your information. We keep it only as long as needed to serve you and to meet legal, tax and accounting requirements.

Your rights

You can ask us to:

• Access or correct your personal information
• Delete your information, unless we must keep it by law
• Stop sending you promotional messages

To make a request, email swakshijewels@gmail.com.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact

Grievance Officer: Swapnil Soni · Email: swakshijewels@gmail.com · WhatsApp: +91 9311331866