Frequently Asked Questions
Payment
How do I pay for my order?
All orders on swakshijewels.com are prepaid through Razorpay.
Do you offer Cash on Delivery?
We do not offer Cash on Delivery (COD).
Which payment methods do you accept?
- UPI: Google Pay, PhonePe, Paytm, BHIM and other UPI apps
- Credit Cards: Visa, Mastercard, RuPay
- Debit Cards: Visa, Mastercard, RuPay
- Net Banking: all major Indian banks
- Wallets: Paytm, PhonePe, Amazon Pay, MobiKwik and other popular wallets
When is my order confirmed?
Your order is confirmed only after the payment succeeds. You will get a confirmation by email and/or WhatsApp.
What if my payment failed but money was deducted?
If a payment fails but money was deducted, it will be automatically refunded to the original payment method within 5–7 working days, depending on your bank.
Do prices include taxes?
All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
Shipping and delivery
Where do you ship?
We currently ship within India only. International orders are not accepted.
How long does delivery take?
Orders are usually dispatched within 1–3 business days and delivered within 3–7 business days after dispatch.
How much is shipping?
Shipping charges, if any, are shown at checkout before you pay.
How do I track my order?
Once your order is dispatched, we will share the tracking details by email, SMS or WhatsApp.
Cancellation
Can I cancel my order?
You can cancel an order free of charge before it is dispatched. Once dispatched, it cannot be cancelled, but you may return it under our Return & Refund Policy.
When will I get my money back for a cancelled order?
Refunds for cancelled orders are started within 2 business days of cancellation and usually reach your account in 5–7 working days, depending on your bank.
Returns and exchanges
Can I return a product?
You can return a product within 2 days of delivery. A ₹100 postal charge is deducted from the refund, except when the item you received was damaged or incorrect.
Which products cannot be returned?
- Custom-made or personalised jewellery (engraved, made-to-order, etc.)
- Products marked Final Sale or Clearance on the product page
- Products showing signs of use, customer-caused damage, or tampering
Can I exchange a product?
You can exchange a product within 2 days of delivery, and exchanges are free.
Where does my refund go?
Refunds go to the original payment method (UPI, card, net banking or wallet).
Your jewellery
Is your jewellery genuine silver?
All our silver jewellery is made from 925 sterling silver (92.5% pure silver), unless stated otherwise on the product page.
My silver has tarnished. What should I do?
Silver naturally tarnishes over time. Clean tarnish with a silver polishing cloth. Avoid harsh chemicals or abrasive cleaners.
Complaints
How quickly do you respond to a complaint?
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Last updated: Nov 7, 2026